Privacy Policy
UPDATED AS OF 05/09/2025
At GLAB VR, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our booking services and participate in our experiences.
1. Information We Collect
To provide you with our services and ensure a safe and enjoyable experience, we collect the following types of information:
Personal Details: This includes your full name, email address, and phone number. This information is essential for processing your booking, sending confirmations, and, where required, for signing participation waivers.
Payment Data: All payments are processed through secure, third-party gateways like Stripe or PayPal. We do not store or have access to your complete credit card details on our servers.
Usage Information: We may collect anonymized data on game preferences and session duration. This helps us understand how our services are used and allows us to improve your future experiences.
Safety Records: For safety and legal reasons, we collect and store signed liability waivers. These waivers include health declarations and age verification for all participants.
2. How We Use Your Data
Your information is used solely for the following purposes:
Service Provision: To process your bookings, manage your events, and communicate with you regarding your session.
Safety Compliance: To verify age and health information provided in waivers, ensuring a safe environment for all participants and staff.
Service Communication: To send you important updates related to your booking or our services. We do not use your data for marketing spam or unrelated promotional emails.
3. Data Sharing & Storage
We value your trust and handle your data with the utmost care.
No Sale of Data: We will never sell your personal information to third parties.
Limited Sharing: Your data is only shared with:
Payment Processors: Secure third-party services (e.g., Stripe, PayPal) exclusively for transaction purposes.
Legal Authorities: Only if required by law, such as in the event of an incident requiring investigation.
Data Retention:
Booking Information: Retained for 2 years for customer service and business record purposes.
Signed Waivers: Retained for 7 years to comply with legal and liability requirements.
4. Your Rights
You have control over your personal information.
Access or Deletion: You can request a copy of the data we hold about you or request its deletion by emailing us at info@glab.world.
Correction: You can ask us to correct any inaccurate or incomplete information we hold about you.
5. Our Security Measures
We implement robust security practices to protect your data.
Encryption: Our website uses SSL encryption to protect data transmitted to and from our site.
Secure Storage: All waivers and personal data are stored in password-protected and encrypted systems.
Staff Training: Our team is trained in data privacy and security best practices to ensure your information is handled responsibly.
6. Use of Cookies
Our website uses cookies that are essential for functionality, such as maintaining your booking session. We do not use cookies for tracking or advertising purposes.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us:
Email: info@glab.world
Phone: +61 493 300 113
We will respond to all enquiries in a timely manner.
Privacy Policy
UPDATED AS OF 05/09/2025
At GLAB VR, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our booking services and participate in our experiences.
1. Information We Collect
To provide you with our services and ensure a safe and enjoyable experience, we collect the following types of information:
Personal Details: This includes your full name, email address, and phone number. This information is essential for processing your booking, sending confirmations, and, where required, for signing participation waivers.
Payment Data: All payments are processed through secure, third-party gateways like Stripe or PayPal. We do not store or have access to your complete credit card details on our servers.
Usage Information: We may collect anonymized data on game preferences and session duration. This helps us understand how our services are used and allows us to improve your future experiences.
Safety Records: For safety and legal reasons, we collect and store signed liability waivers. These waivers include health declarations and age verification for all participants.
2. How We Use Your Data
Your information is used solely for the following purposes:
Service Provision: To process your bookings, manage your events, and communicate with you regarding your session.
Safety Compliance: To verify age and health information provided in waivers, ensuring a safe environment for all participants and staff.
Service Communication: To send you important updates related to your booking or our services. We do not use your data for marketing spam or unrelated promotional emails.
3. Data Sharing & Storage
We value your trust and handle your data with the utmost care.
No Sale of Data: We will never sell your personal information to third parties.
Limited Sharing: Your data is only shared with:
Payment Processors: Secure third-party services (e.g., Stripe, PayPal) exclusively for transaction purposes.
Legal Authorities: Only if required by law, such as in the event of an incident requiring investigation.
Data Retention:
Booking Information: Retained for 2 years for customer service and business record purposes.
Signed Waivers: Retained for 7 years to comply with legal and liability requirements.
4. Your Rights
You have control over your personal information.
Access or Deletion: You can request a copy of the data we hold about you or request its deletion by emailing us at info@glab.world.
Correction: You can ask us to correct any inaccurate or incomplete information we hold about you.
5. Our Security Measures
We implement robust security practices to protect your data.
Encryption: Our website uses SSL encryption to protect data transmitted to and from our site.
Secure Storage: All waivers and personal data are stored in password-protected and encrypted systems.
Staff Training: Our team is trained in data privacy and security best practices to ensure your information is handled responsibly.
6. Use of Cookies
Our website uses cookies that are essential for functionality, such as maintaining your booking session. We do not use cookies for tracking or advertising purposes.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us:
Email: info@glab.world
Phone: +61 493 300 113
We will respond to all enquiries in a timely manner.